The book: Evaluating the performance of employees within the framework of total quality Author: Mohamed Ahmed Ali Year of publication: 2021 Specialization: Education Publishing House: University Thought House About the book: Performance measurement is the historical development of performance control, which focuses on the quality of service delivery and the achievement of results The organization seeks to achieve them, and the control process often takes place annually, but in some cases it is quarterly, and it may be repeated frequently. Thus, control focuses on cost, service delivery, and the number of individuals who received the service. The control systems compare the current performance of the units with the previous performance, or compare the results achieved with the targeted rates. As a result of the fact that public services have multiple dimensions, this led to the creation of some kind of difficulty in designing an appropriate system of control.
